Privacy Policy

T&T Metal Craft — How we collect, use, and protect your information

 

Introduction

At T&T Metal Craft we respect your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and the choices you have regarding your information. This policy applies to information collected through our website, order system, contact forms, account registration, and marketing sign-ups.

Information We Collect

• Order information: name, billing and shipping address, phone number, email address, and order details necessary to fulfill purchases.
• Payment information: we do not store full payment card details on our servers; payment is processed through third-party payment processors (for example, Stripe or PayPal).
• Account details: when you create an account we collect your username, contact information, and any profile information you provide.
• Contact form and support: name, email, and message content when you contact us for support or inquiries.
• Marketing preferences: contact information and opt-in status for newsletters and promotional emails.
• Analytics and tracking: technical data collected automatically such as IP address, device type, pages visited, and referrer information using analytics tools.
• Cookies and similar technologies: used to provide core site functionality and to personalize and improve your experience.

How We Use Your Information

• To process and fulfill orders, manage shipping, and provide customer service.
• To process payments through secure third-party providers.
• To create and manage user accounts and to authenticate users.
• To send transactional messages such as order confirmations, shipping notices, and account updates.
• To send marketing communications if you have opted in; you may opt out at any time.
• To analyze and improve site functionality and user experience using analytics services.

Legal Basis for Processing (Where Required)

When applicable under local law, we process personal data on the basis of:

• Contract performance (to fulfill orders and provide services),
• Legitimate interests (to operate and improve our business), and
• Consent (for marketing communications and certain cookies), where you have provided it.

Sharing & Disclosure

We may share personal information with:

• Payment processors and financial institutions to complete transactions.
• Shipping carriers to deliver your orders.
• Service providers for analytics, email delivery, and customer support tools.
• Law enforcement or other parties if required by law or to protect rights and safety.

We do not sell personal information to third parties.

Third-Party Services & Tracking

We use third-party services such as Google Analytics, Facebook Pixel, payment processors (e.g., Stripe, PayPal), and email providers. These services may place cookies and collect usage data. Please refer to those providers’ privacy policies for details about their data handling.

Cookies & Similar Technologies

Cookies are small files stored on your device. We use:

• Essential cookies necessary for site operation (checkout, login).
• Performance and analytics cookies to understand site usage and improve functionality.
• Marketing cookies to support advertising and measure campaign effectiveness (only with consent where required).

You can manage cookie preferences in your browser settings and via any cookie consent tool presented on the site.

Data Retention

We retain personal data as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce agreements. Order records and account information are typically retained for tax, accounting, and customer service purposes.

Data Security

We implement reasonable administrative and technical safeguards to protect personal information. However, no transmission over the internet is completely secure; we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have rights including access, correction, deletion, portability, and objection to certain processing. To exercise your rights, contact us using the details below. We will respond in accordance with applicable law.

Children

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under applicable age thresholds.

How to Contact Us

If you have questions, requests, or concerns about this Privacy Policy, contact us at:

Changes to This Policy

We may update this policy from time to time. When we make material changes we will display the updated date and, where appropriate, provide additional notice.